1. Personal information
Your data is registered at SkiDiscovery in accordance to the General Data Protection Regulation (GDPR). In order for you to be able to pay your course and for our student tracking system, the following information is stored in our database; your name, address, telephone number, e-mail address, e-mail correspondence, age, ski and / or snowboard level, profile picture, the lessons you have taken and will take. Your data is only available for you and our employees.
2. Secure online reservations
You can make an online reservation and payment trough our booking system SkiBook. SkiBook makes use of the most modern and safe Secure Socket Layer (ssl) procedure. In collaboration with iDEAL and Paypal we will take care of your payment. Your personal details will not be shared with any third parties.
3. Cancel or change your reservation
If you make an online reservation you have 7 days to cancel or changes the reservation. If you want to make use of this possibility please send an email stating that you want to cancel or change your reservation to firstname.lastname@example.org within 7 days of your booking. If you cancel the reservation you will receive a refund within 7 days. If the first lessons starts within 7 days of your reservation you are not allowed to cancel or change it anymore.
If the lessons you book start within 7 days of the reservation you will have to pay directly after your reservation. If your reservation is made for courses that start more than 7 days after the reservation we will ask you for a deposit of €15,-. The remaining amount will have to be paid at the latest 7 days before the lessons start.
If you make a reservation by phone, email or online you can pay through iDEAL or Paypal. If the reservation is made at the reception of SkiDiscovery you can pay using PIN (no cash). Exceptions to these payment conditions are found in some of our course conditions. For example flexible lessons have to be payed directly after the reservations and monthly subscriptions are paid trough direct debit.
In case you wish to receive an invoice SkiDiscovery will charge an extra €8,50 in administration costs.
5. E-mail and newsletter
You will receive emails about the appointments for all you lessons and all our services that are related to that. Additionally we will send you a monthly newsletter to which you can unsubscribe using your SkiBook account.
6. First visit
During your first visit we kindly request you to drop by at our reception. This way we can go through your appointments and contact details. Before the start of the lesson an employee will help you choose and fit your ski- or snowboard-equipment.
7. Own risk
SkiDiscovery employs everything we can to mitigate the risks our participants are exposed to. Nevertheless, skiing and snowboarding will always be high risk activities. Our lessons and free practice are high-intensity activities during which falling may happen. Taking a fall may cause you strain or injury. A basic level of fitness helps prevent injury. We assume you meet the standard for a basic level of fitness* when participating in our lessons.
We strongly advice wearing a helmet while skiing or snowboarding. Please protect your arms, hands and legs by wearing long sleeves, (sports)pants and gloves. Participating in skiing- or snowboarding lessons or free practice is at your own risk. SkiDiscovery waives all liability for any damage or injuries sustained during lessons or free practice at SkiDiscovery, except as a result of intent or gross negligence on the part of SkiDiscovery.
*Basic level of fitness: being able to walk 4 flights of stairs without pausing or getting out of breath.
Lesson credits will not be refunded, except for an online booking that is canceled within 7 days of the booking. With the exception of half-, full- and two-year subscriptions, lesson credits can not be transferred to the next season. No subscriptions or lesson credits can be transferred to another person. Our season ends on 31st of April of each year.
9. Rescheduling appointments
SkiDiscovery will do anything in it’s power to make sure all scheduled lessons will take place. However when you booked a lesson that has just one or only two people in it the costs would be higher than the revenu for SkiDiscovery. In that case SkiDiscovery reserves the right to reschedule your appointment. Of course we will always confirm any rescheduling with you first.
10. Food & drinks
It is not allowed to bring your own food or drinks to SkiDiscovery. I case you miss something in our assortment, let us know! We will try our best to have your favorite snack or beverage available for purchase during your next lesson.
11. Lessons abroad
All ski and snowboard lessons that we give abroad are commissioned and carried out by Discovery Wintersports BV.
12. Privacy statement
SkiDiscovery handles personal data with the utmost care and secures it in accordance with the Dutch Personal Data Protection Act (Wbp, 25th of May 2018).
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